Terms and Conditions Gran88 — Your Rights & Responsibilities as a Member

1Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the gran88 platform — whether through the website at gran88.app or our official mobile app — you are deemed to have read, understood, and fully agreed to be bound by all terms and conditions stated in this document.

These terms and conditions constitute a legally binding agreement between you as the user and the management of gran88. If you do not agree with any part of these terms, please discontinue use of our platform immediately.

Gran88 reserves the right to update or amend these terms and conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

2Account Registration Eligibility

To register and use gran88's services, you must meet the following eligibility requirements without exception:

• At least 18 years of age at the time of registration.
• Not a citizen or resident of any region or country that strictly prohibits online gaming under applicable local laws.
• Registering in a personal capacity and not on behalf of any organisation, company, or other business entity.
• Never been penalised or blacklisted from any gaming platform for fraud, money laundering, or other serious violations.
• Having full mental capacity to make responsible financial decisions.

Gran88 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory proof within the stipulated timeframe may result in account suspension or closure.

3Account Registration & KYC Verification

During the registration process, you are required to provide accurate, complete, and up-to-date information. gran88 enforces a strict KYC (Know Your Customer) process to ensure the safety of all members and to comply with financial compliance requirements.

Documents that may be required during KYC verification include:

• A copy of your identity card (MyKad) or valid passport.
• Proof of current address such as a utility bill or bank statement (not older than 3 months).
• Bank account statement or proof of ownership of the e-wallet used for transactions.
• A selfie with your identification document if requested by our security team.

You are fully responsible for keeping your account information up to date, including changes to your phone number, email address, or payment details. Failure to do so may result in delays in withdrawal processing.

Gran88 reserves the right to suspend the processing of any transaction until the KYC process is fully completed. This does not imply any suspicion against you — it is a standard procedure to protect all members from security threats.

4Deposits, Withdrawals & Financial Transactions

All financial transactions on gran88 are processed in Malaysian Ringgit (RM). gran88 supports a variety of local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Maybank2u, and CIMB Clicks for the convenience of Malaysian members.

All withdrawals must be credited to a bank account or e-wallet registered in your own name. gran88 does not process withdrawals to third-party accounts under any circumstances. Any attempt to do so will be blocked and the account in question will be reviewed by our security team.

5Bonuses, Promotions & Wagering Requirements

Gran88 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonus offers are subject to the specific terms and conditions stated in each promotion.

• The welcome bonus may only be claimed once per new user. Creating duplicate accounts solely to obtain new bonuses constitutes fraud.
• The wagering requirement must be fully met before any bonus funds can be converted into withdrawable cash.
• Each bonus has a different validity period. Bonuses that expire before the wagering requirements are met will be automatically voided.
• Gran88 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice.
• Any attempt to exploit or manipulate the bonus system will result in the cancellation of all bonuses and possible account closure.

6Game Rules & Fairness

All games available on the gran88 platform — including Live Casino, Slots, Fish Shooting, Bingo, and Sports Betting — are operated using RNG (Random Number Generator) technology that has received independent certification from internationally accredited verification bodies.

The outcome of every game is entirely random and cannot be influenced by any party, including gran88 management itself. This ensures every player has a fair and equal chance in every gaming session.

• All live casino games are operated by world-class providers such as Evolution Gaming, Pragmatic Play, and SA Gaming.
• Slot game outcomes are determined entirely by a certified RNG system — with no manipulation from any party.
• Odds and payout rates for all games are transparent and can be reviewed in each game's information section.
• Any dispute relating to game results will be reviewed using game logs stored on gran88 servers.

Gran88 is not liable for any losses arising from a misunderstanding of game rules. Players are advised to familiarise themselves with the rules of each game before playing with real money.

7Strictly Forbidden Activities

The following activities are prohibited on the gran88 platform. Violation of any item below may result in immediate account closure, forfeiture of balance, and potential legal action:

• Registering more than one account using different information to circumvent limits or obtain multiple bonuses.
• Using automated software, bots, scripts, or any third-party tools to play or manage your account.
• Giving, selling, or transferring access to your gran88 account to another individual.
• Conducting any suspicious transactions that could potentially constitute money laundering.
• Colluding with other players to manipulate betting outcomes or exploit system vulnerabilities.
• Using stolen or unauthorised payment information to make deposits.
• Making threats, intimidating, or harassing gran88 support staff.
• Any action intended to damage the reputation or operations of gran88.

8Account Suspension & Closure

Gran88 reserves the right to suspend or close any account at any time where reasonable grounds exist. Situations that may lead to such action include:

• Violation of any terms and conditions stated in this document.
• Providing false or misleading information during registration or the KYC process.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Any activity showing signs of fraud, system manipulation, or legal violations.
• Voluntary account closure request by the player for responsible gaming reasons.

If an account is closed due to a terms violation, gran88 reserves the right to hold any balance in that account until the investigation is complete. If no violation is proven, the legitimate balance will be returned via the original payment method.

Players who wish to voluntarily close their account may do so by contacting the gran88 support team via live chat. Closure requests will be processed within 24 working hours.

9Privacy & Personal Data Protection

Gran88 values the privacy of every member. All personal data collected during registration and use of the platform is processed in accordance with the Privacy Policy comprehensive gran88.

In summary, gran88 is committed to:

• Storing all personal data with impenetrable 256-bit SSL encryption.
• We will not sell, share, or transfer your personal data to any third party without your consent, except where required by law.
• Using your data only for stated purposes — account management, transaction processing, and service improvement.
• Granting you the right to access, correct, or request deletion of your personal data at any time.

10Responsible Gaming

Gran88 believes gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of self-exclusion and control tools to help members maintain control over their gaming habits.

Self-control tools available to every gran88 member:

• Daily, weekly, and monthly deposit limits that players can set themselves.
• Daily loss limits that trigger automatic alerts when the limit is reached.
• Betting limits per game session.
• Temporary account break option ranging from 24 hours up to 6 months.
• Permanent self-exclusion option for players who need serious assistance.

For more information about gran88's responsible gaming programme, please visit the Responsible Gaming us.

11Disclaimer of Liability

Games on gran88 involve real financial risk. All forms of wagering and casino gaming contain an element of chance, and gran88 does not guarantee any wins. You are fully responsible for the financial decisions you make on this platform.

Gran88 is not liable for:

• Financial losses incurred as a result of game outcomes or wagering.
• Temporary technical disruptions caused by factors beyond our control, such as internet outages or issues with the user's device hardware.
• Indirect or consequential losses arising from the use of the gran88 platform.
• Actions or omissions by third parties, including payment providers or game providers.

Gran88 is committed to ensuring the platform operates smoothly and stably. Should a technical disruption affect an ongoing game session, gran88 will review the server logs and make a fair decision based on the available data.

12Terms Amendment & Applicable Law

Gran88 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon publication on this website. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms.

Gran88 will endeavour to notify members of major amendments via registered email or in-account notifications. However, you remain responsible for reviewing this page periodically to stay informed of the latest applicable terms.

These terms and conditions are governed and interpreted in accordance with the legal principles applicable to digital gaming platforms. Any dispute arising from or related to these terms shall first be resolved through good-faith negotiation before any further action is taken.