At gran88, every member's privacy is our priority. This document transparently explains how we collect, use, store, and protect your personal information while you use our platform.
We uphold six core principles in managing your personal data as a gran88 member.
All personal data and financial information of gran88 members is encrypted using 256-bit SSL technology. This means every piece of information you send to us cannot be read by any external party, even if the data traffic is intercepted.
Gran88 only uses your data for the purposes explicitly stated in this Privacy Policy. We do not use your data for any other purpose without your prior consent. Every use of data has a legitimate and transparent justification.
Gran88 has never sold and will never sell members' personal information to any third party for commercial purposes. Your data belongs to you — we are only its responsible custodians.
You have the right to access, correct, download, or request deletion of your personal data at any time. Gran88 provides easy channels for you to manage your own privacy preferences without any hassle.
We do not retain your personal data longer than necessary. Each data category has a defined retention period based on legal and operational requirements. Once that period expires, data is securely deleted.
In the event of any security incident involving members' personal data, gran88 is committed to notifying the affected parties and relevant authorities within the timeframe specified under our incident response procedures.
Gran88 takes the responsibility of protecting members' personal data very seriously. This Privacy Policy details how the gran88 platform manages your personal information — from the moment you browse our website, register an account, make a transaction, through to your daily use of the platform. We encourage you to read this document carefully so you fully understand your rights and how we handle your data.
By registering or using the gran88 platform, you are deemed to have read and agreed to the terms contained in this Privacy Policy. This Policy should be read together with Terms and Conditions and Responsible Gaming Policy gran88.
Gran88 operates as a digital gaming platform that adheres to internationally recognized data protection principles. We continually strive to ensure your data is managed in a transparent, fair, and secure manner.
Gran88 collects various types of information to enable you to use our platform smoothly and securely. The following are the main categories of data we collect:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Mandatory |
| Contact Data | Phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, bank name, e-wallet details | Mandatory |
| KYC Verification Data | Identity document copies, verification selfies | During Verification |
| Platform Usage Data | Game records, transaction history, login timestamps | Automatic |
| Technical Data | IP address, device type, operating system, web browser | Automatic |
We only collect data that is strictly necessary for legitimate purposes. gran88 does not collect sensitive information such as biometric data, health information, or religious beliefs unless required by applicable law.
Gran88 collects your information through several different channels depending on how you interact with our platform:
gran88 does not purchase or acquire personal data from any third-party sources without your knowledge. All data we hold comes directly from your interactions with our platform.
Every piece of information we collect is used for a clear and legitimate purpose. The following are the primary purposes for which your personal data is used at gran88:
Gran88 will not use your data for any purpose beyond those listed above without obtaining your prior consent. If you wish to withdraw consent for any specific purpose, you may do so by contacting our support team.
Gran88 exercises great caution when it comes to data sharing. We do not share, sell, or transfer members' personal information to third parties except in the following limited and controlled circumstances:
All third parties we work with are bound by strict data confidentiality agreements. They are only permitted to use your data for the specified purposes and may not use it for any other reason.
Every gran88 third-party partner is selected based on their security reputation and compliance track record. gran88 periodically audits the data security practices of our partners to ensure member data protection is consistently maintained.
Gran88 continuously invests in the latest security infrastructure to ensure members' personal data is always protected against cyber threats. Key security measures we implement include:
While gran88 takes all reasonable measures to protect your data, no system can be guaranteed 100% secure against all threats. We encourage you to play your part in protecting your account by using a strong password and keeping it confidential.
If you suspect your account has been compromised or notice any suspicious activity, please contact the gran88 support team via live chat immediately. We will respond within 30 minutes to resolve the issue.
Gran88 uses cookies and related tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the gran88 platform.
As a gran88 member, you have the following rights regarding your personal data held by us. We are committed to respecting and facilitating the exercise of these rights:
You have the right to obtain a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal information.
You have the right to request deletion of your personal data, subject to applicable legal obligations.
You have the right to request that we restrict the processing of your data in certain circumstances provided by law.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes or in certain other circumstances.
To submit any request regarding your privacy rights, contact the gran88 data protection team via live chat or email at [email protected]. We will process your request within 14 working days.
In certain circumstances, gran88 may need to transfer your personal data to servers or service providers operating outside Malaysia. This may occur in the context of gaming software providers or international payment processing systems that we use.
Gran88 ensures that all cross-border data transfers are protected by adequate safeguard mechanisms, including:
Gran88 retains your personal data for as long as necessary for the purposes stated in this Privacy Policy or as required by law. Retention periods vary by data category:
| Data Category | Retention Period | Justification |
|---|---|---|
| Active Account Data | Throughout active account period | Ongoing account management |
| Financial Transaction Records | 7 years after transaction | Financial audit and legal requirements |
| KYC Documents | 5 years after account closure | AML compliance and regulatory requirements |
| Platform Activity Logs | 2 years | Security and dispute resolution |
| Support Communication Data | 3 years | Customer Service Records |
| Marketing Data (with consent) | Until consent is withdrawn | Consent-based promotional communications |
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. We do not retain data "just in case" without a clear and legitimate purpose.
The gran88 platform may contain links to third-party websites or services in certain contexts, such as game provider information or payment platforms. The gran88 Privacy Policy applies solely to the gran88 platform.
We have no control over the content, privacy policies, or security practices of third-party websites. As such, gran88 is not responsible for how those websites handle your personal data. We recommend reading the privacy policy of each website you visit separately.
Gran88 is a gaming platform intended solely for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we become aware that we have collected personal data from a person under the age of 18 without appropriate verification, we will take immediate steps to delete that information from our systems and close the account in question.
If you become aware that a minor has registered an account on gran88, please contact our support team immediately at [email protected] so that we may take the appropriate action promptly.
Gran88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any significant amendments will be communicated to members via in-platform notifications or email.
The date of the most recent update will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your data.
Your continued use of the gran88 platform following any amendments to this Privacy Policy constitutes your acceptance of the updated version. If you do not agree with any changes, you may close your account and stop using our platform.
For any inquiries, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Officer via email at [email protected]. We are committed to addressing every inquiry thoroughly and within a reasonable timeframe.
Gran88 gives you full control to manage your personal data. Here are easy ways for you to take action.
Submit your data request to [email protected] and we will process your request within 14 business days.
The gran88 support team is available 24/7 via live chat for any privacy-related concerns.
See Also Terms and Conditions and Responsible Gaming Policy us for a full overview.
Register a gran88 account today and enjoy a safe, fair, and protected gaming experience powered by the latest security technology.